Helplines & Advice

This page is always here — whether or not you’re working with EvolvU right now. All the services listed are free of charge, confidential and independent of us.

If there is acute danger right now — for you or for someone else — calling 112 or 999 is the fastest way to get help. Both are available around the clock.

If you’d like to talk to someone

Nothing big has to have happened. The people who work there also listen to things that feel “not really that bad”.

TelefonSeelsorge — 0800 111 0 111 · 0800 111 0 222 · 116 123
Around the clock, free of charge and anonymous. Also by chat and email via telefonseelsorge.de. Counselling is in German.
krisenchat — krisenchat.de
Chat counselling for young people up to the age of 25, in the browser chat or via WhatsApp, free of charge and without registration. Counselling is in German.

If you’re under 21

Nummer gegen Kummer — helpline for children and young people — 116 111
Monday to Saturday, 2 pm to 8 pm, free of charge and anonymous. On Saturdays, the counselling there is done by young people. Chat and email via nummergegenkummer.de. Counselling is in German.

For parents

Elterntelefon — 0800 111 0 550
Monday, Wednesday, Friday 9 am to 5 pm · Tuesday and Thursday 9 am to 7 pm. Free of charge and anonymous. Counselling is in German.

When it’s about university and vocational training

For anything to do with admission, deadlines and specific degree programmes, the official services are the right place to go — they know the current rules.

Berufsberatung (careers guidance) of the Bundesagentur für Arbeit (Federal Employment Agency) — 0800 4 5555 00
Monday to Thursday 8 am to 6 pm · Friday 8 am to 2 pm, free of charge. Advice also available online and in person. The hotline is in German; some local university teams of the Agentur für Arbeit also offer counselling in English – ask your local office.
Zentrale Studienberatung (central student advisory service) at universities
Every university has its own student advisory service. It gives authoritative answers to questions about the numerus clausus (admission grade thresholds), application deadlines and course content. Ask whether advice is available in English – many universities have an International Office.

If you’d rather talk in English – or you’re not in Germany

Find A Helpline — findahelpline.com
Free, confidential helplines by country and language, worldwide.
Samaritans (UK and Republic of Ireland) — 116 123
Around the clock, free of charge.

What EvolvU is — and what it isn’t. EvolvU is beside you as you work out where you stand in choosing what to study and during your studies. It isn’t a therapy or crisis service, it isn’t study advice and it doesn’t give information on admissions. If one of those matters more right now, the services on this page are there for that.

Details checked on 30 August 2026; languages checked on 31 October 2026.