General Terms and Conditions
Convenience translation: only the German version of this document is legally binding. In the event of any discrepancy or doubt, the German original shall prevail.
Last updated: 25 October 2026
1. Provider and scope
The provider is Kienast Leadership Consulting GmbH, Spargelweg 27, 38179 Schwülper, represented by its managing director Kai Kienast (“EvolvU Shop”). These General Terms and Conditions (Allgemeine Geschäftsbedingungen, AGB) apply to contracts with consumers (Section 13 of the German Civil Code (BGB)) and entrepreneurs (Section 14 BGB) concerning digital products and personal 1:1 sessions in individual conversations. The right of withdrawal described in a separate notice applies exclusively to consumers.
2. Services
EvolvU comprises two types of services. In neither case are physical goods shipped.
2.1 Digital orientation products
EvolvU offers digital orientation products on choosing what to study and on doubts during your studies. They are used via a free account in the EvolvU web app. Guided walkthroughs are unlocked by means of paid credits.
The guided walkthrough is partly AI-assisted. Voice recordings are converted into text with AI assistance, and the final Orientation Report is created from your input with AI assistance; in the packages “Study Choice: Decision” and “Study Check: Decision”, this applies to the two Summaries, and in the packages “Study Choice: Action” and “Study Check: Action” to the Summaries after each part of a visit. In the process, limited excerpts of your own answers may be transmitted to a contracted AI service provider. Who these recipients are, on what legal basis the processing takes place and how any transfer to third countries is safeguarded is set out in the Privacy Policy.
2.2 Personal sessions (1:1)
The personal 1:1 sessions consist of coaching and orientation conversations that take place as online appointments via video link. The scope, number and duration of the sessions are set out in the service description of the package booked. What is owed is the professional conduct of the agreed conversations, not a particular outcome.
Offers expressly aimed at parents or other close caregivers (Bezugspersonen) are conducted with them. In the joint Orientation Conversation, the young person and the caregivers take part together; participation is voluntary for everyone involved.
3. Orientation walkthroughs, use and provision
A purchased credit unlocks exactly one guided walkthrough of the package booked. A bundle (“Ready”, “Complete”) contains one credit for each app package named in it; with “Ready”, a 1:1 session under section 2.2 is added. All credits in a bundle are unlocked together when payment is confirmed. At the end you receive a personal digital Orientation Report (an orientation and reflection report). In the packages “Study Choice: Decision” and “Study Check: Decision”, you instead receive two Summaries: one after the first part and one at the end of the walkthrough. If a Summary cannot be produced with AI assistance, you receive it in a basic form compiled from your own answers. In the packages “Study Choice: Action” and “Study Check: Action”, a credit unlocks a guided process spanning several visits: two rounds of planning, putting into practice and looking back, a third round if you wish, and a conclusion with your own plan. After each part of a visit, you receive a Summary. The Action package requires that you have made a decision; if you have not yet decided, it only begins once you are ready, and your credit is retained. You choose the day of your next visit yourself, and you can bring the guided process to a close yourself at any time. Access or credit, as applicable, is unlocked in your account after successful confirmation of payment. If you pay with an email address other than that of your EvolvU account (for example via your PayPal account), you receive a purchase code at that address, with which you assign the purchase to your account in the app.
4. Appointments, cancellation and rescheduling
After your order, we arrange the appointment or appointments with you by email. For packages with several sessions, the appointments are planned together.
You may cancel or reschedule an agreed appointment free of charge up to 48 hours before it begins. In the event of a later cancellation or of non-attendance, the session concerned is deemed to have been provided if you are responsible for being unable to attend. You remain entitled to prove that we have suffered no loss or a significantly lower loss. If an appointment did not take place for reasons for which we are responsible or for technical reasons, we will arrange a replacement appointment at no additional cost.
5. Nature of the services
The Orientation Report and the Summaries serve the purposes of orientation, clarification and reflection. They are not a binding recommendation on what to study and not a statement on admission, universities, the labour market or degree programmes. They do not replace any diagnosis, therapy or medical/psychological treatment. No particular outcome or particular decision is warranted. The same applies to the questions asked during the walkthrough: they serve the purpose of reflection and may, in individual cases, turn out to be imprecise, unsuitable or repetitive. They contain no recommendation and no assessment of you as a person. In the packages “Study Choice: Decision” and “Study Check: Decision”, you make your decision yourself; the app does not recommend one and does not make it for you. In the packages “Study Choice: Action” and “Study Check: Action”, you plan your steps yourself; the app does not assess them and does not prescribe any steps to you.
The personal 1:1 sessions are coaching, mentoring and orientation. They are not psychotherapy, not medical treatment (Heilbehandlung) and not diagnostics in the medical or psychological sense. They do not replace medical, psychotherapeutic, legal or tax advice. Nor are they a placement or brokering service for university places, admissions, jobs or salaries. In every case, the decision is made by the person taking part in the sessions themselves.
If there is reason to assume that an issue requires medical or psychotherapeutic help, we will point this out and may end the sessions.
6. Confidentiality
We treat the content of the personal conversations confidentially and do not pass it on to third parties unless there is a legal obligation to disclose it or you expressly consent.
This applies accordingly to offers for parents or caregivers. Content from conversations with the young person is not reported to parents or caregivers, and vice versa, unless the person concerned has expressly consented.
7. Conclusion of the contract, payment and provision
The presentation of the products does not constitute a binding offer. By completing the ordering process, you submit a binding offer. Details on payment, digital provision and arranging appointments can be found under “Payment & Digital Delivery”.
8. Withdrawal, immediate start and early expiry
Consumers have a statutory right of withdrawal. Details can be found in the withdrawal instructions. They also set out the conditions under which the right of withdrawal expires early: for digital services, upon express consent to an immediate start; for services, upon their complete performance following express consent and confirmation of your awareness (of the loss of the right of withdrawal).
If you request that the sessions begin during the withdrawal period and you subsequently withdraw, you owe a proportionate amount for sessions already held, in accordance with the withdrawal instructions.
9. Obligations of users
- truthful use, and use only by yourself
- lawful use, no misuse
- no disclosure of login details to others
- no entry of special categories of personal data (such as information on health, religion or origin) into free-text fields
- no entry of surnames, contact details or particularly sensitive information about third parties; a first name or a description (for example “my sister”) is sufficient
- timely cancellation or rescheduling of agreed appointments in accordance with Section 4
- no image, audio or video recording of the conversations without the prior express consent of everyone involved
10. Availability and technical requirements
The web app is provided with customary care. Maintenance windows and temporary interruptions remain reserved. Use requires an internet-enabled device, an up-to-date browser and a working email address.
To take part in online appointments, you additionally need a sufficiently stable internet connection as well as a microphone and camera. The appointments take place via Microsoft Teams; you receive the access link with the appointment invitation. You do not need your own Microsoft account for this. Details on data processing can be found in the Privacy Policy. We cannot accept responsibility for disruptions arising from your technical equipment or connection; Section 4 on arranging replacement appointments remains unaffected.
11. Rights of use in the report
The Orientation Report created and the Summaries are intended for the personal use of the person who placed the order. The same applies to materials provided in the course of the personal 1:1 sessions.
12. Statutory rights in respect of defects
The statutory rights in respect of defects apply to the digital products provided, in particular the provisions on contracts for digital products (Sections 327 et seq. BGB), insofar as they are applicable. The statutory provisions on service contracts (Dienstverträge) apply to the personal 1:1 sessions.
13. Liability
We are liable without limitation in cases of intent and gross negligence, for damage resulting from injury to life, body or health, and under the mandatory provisions of the German Product Liability Act (Produkthaftungsgesetz). In the event of a slightly negligent breach of an essential contractual obligation (cardinal obligation, Kardinalpflicht) – an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely – our liability is limited in amount to the foreseeable damage typical for this type of contract. Otherwise, liability for slight negligence is excluded. The above limitations also apply to breaches of duty by our vicarious agents (Erfüllungsgehilfen). Your statutory rights, in particular the rights in respect of defects in digital products, remain unaffected.
14. Minors
The purchase of paid services requires the purchaser to be of legal age. Minors may use EvolvU only with the prior consent of their legal representatives. By placing an order, you confirm that you are of legal age or that the consent of your legal representatives has been given.
If a minor takes part in the personal 1:1 sessions, this requires the prior consent of their legal representatives to their participation.
15. Validity of unused credits and sessions
Purchased credits for orientation walkthroughs and sessions from packages that have not been taken up are not subject to any special expiry period; the statutory limitation rules apply (generally three years, starting from the end of the year in which the claim arose). An Action package that has been started does not expire after a fixed period but can be resumed at any time as long as your account exists.
16. Consumer dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
17. Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG, UN-Kaufrecht). Mandatory consumer protection provisions of the state in which the consumer has their habitual residence remain unaffected. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.