Right of Withdrawal

Convenience translation: only the German version of this document is legally binding. In the event of any discrepancy or doubt, the German original shall prevail.

Last updated: 24 September 2026

Withdrawal instructions for consumers

Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the contract is concluded. There is no return of physical goods; our services are personal sessions in a 1:1 setting and digital content.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email) to:

EvolvU Shop – by Kienast Leadership Consulting GmbH
Spargelweg 27
38179 Schwülper
Email: [email protected]

You may use the model withdrawal form printed below for this purpose, but it is not obligatory.

You can also exercise your right of withdrawal online at www.evolv-u.com/en/common/special/withdrawal-form.html. If you use this online function, we will send you without undue delay, on a durable medium (e.g. by email), an acknowledgement of receipt containing information on the content of the declaration of withdrawal and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and at the latest within fourteen days from the day on which the notice of your withdrawal from this contract is received by us. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

If you have requested that the services should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal with regard to this contract, compared with the total scope of the services provided for in the contract.

Early expiry for personal 1:1 sessions (services)

In the case of a contract for the provision of services, your right of withdrawal expires early if we have fully provided the service and only began performance after you had given your express consent to this and at the same time confirmed your awareness that you lose your right of withdrawal once we have fully performed the contract.

For packages with several sessions, the service is only fully provided with the last agreed session. Until then, the above rule on the proportionate amount applies to sessions already held.

Early expiry for digital content

In the case of contracts for the supply of digital content or digital services that are not supplied on a tangible medium, the right of withdrawal may expire early in accordance with the statutory provisions if we have begun performance after you have expressly consented in the ordering process to our beginning before the end of the withdrawal period, and you have confirmed your awareness that you thereby lose your right of withdrawal or that it expires upon complete performance.

Credits for orientation walkthroughs and refunds

Insofar as a credit for an orientation walkthrough has not yet been used and the digital service has not yet begun, the statutory right of withdrawal remains unaffected. Insofar as the digital service was begun or fully provided with your express consent before the end of the withdrawal period, the right of withdrawal may expire early in accordance with the statutory provisions.

Technical problems and appointments that did not take place

If a digital service was not properly provided for technical reasons, please contact us at [email protected]. We will provide a remedy, for example by providing it again, by a replacement walkthrough or by a refund.

If an agreed online appointment could not take place for technical reasons, we will arrange a replacement appointment. This does not affect your statutory right of withdrawal.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
EvolvU Shop – by Kienast Leadership Consulting GmbH
Spargelweg 27
38179 Schwülper
Email: [email protected]

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / for the provision of the following service (*)

_______________________________________________

Ordered on (*) / received on (*): _______________________________________________

Name of consumer(s): _______________________________________________

Address of consumer(s): _______________________________________________

Signature of consumer(s) (only if this form is notified on paper): _______________________________________________

Date: _______________________________________________

(*) Delete as appropriate.