Payment & Digital Delivery
Convenience translation: only the German version of this document is legally binding. In the event of any discrepancy or doubt, the German original shall prevail.
Last updated: 25 October 2026
Through this shop you book our digital app packages “EvolvU App – Study Choice: Orientation”, “EvolvU App – Study Choice: Decision”, “EvolvU App – Study Choice: Action”, “EvolvU App – Study Check: Orientation”, “EvolvU App – Study Check: Decision” and “EvolvU App – Study Check: Action”, the bundles “EvolvU App – Study Choice: Complete”, “EvolvU App – Study Check: Complete”, “EvolvU Ready – Study Choice”, “EvolvU Ready – Study Check”, “EvolvU Ready – Study Choice: Complete” and “EvolvU Ready – Study Check: Complete”, as well as our personal 1:1 sessions. You use the app packages in the EvolvU app; the sessions take place as online appointments. There is no physical delivery and no shipping costs are incurred.
Prices and payment
All prices stated are final prices and include statutory VAT. The total amount is shown to you once more before you complete the order.
The following payment methods are available to you:
- Credit card – processed via our payment service provider Stripe
- PayPal
The payment methods shown to you during the ordering process are decisive. You enter your payment data directly with the respective payment service provider. How your data is processed in this context is explained in our Privacy Policy.
How your app package gets into the EvolvU app
After successful confirmation of payment, your credit for the guided walkthrough booked is unlocked in your EvolvU account. You can reach the app at app.evolv-u.info. The account is free of charge; you can create it before or after the purchase. With a bundle, all the app packages it contains are unlocked at the same time; one purchase code assigns them together.
Your purchase is assigned via the email address with which you paid. For PayPal, this is the address of your PayPal account. If it matches the login address of your EvolvU account, the package appears in the app automatically after confirmation of payment.
If you paid with a different email address, you receive a purchase code at that address. In the app, open the package card, select “Schon gekauft? Kauf zuordnen” (“Already purchased? Assign purchase”) and enter the code. If the code has not arrived, select “Keinen Code erhalten?” (“Didn’t receive a code?”) there, enter the email address used for payment and you will receive a new code.
The “Status aktualisieren” (“Refresh status”) button in the app merely reloads your existing status and creates no purchase and no new credit.
How you get your appointment (1:1 sessions)
After your order, you receive an order confirmation by email. We will then get in touch with you and arrange the appointment with you personally. For packages with several sessions, we plan the appointments together with you.
The conversations take place via Microsoft Teams; you receive the access link with the appointment invitation. You do not need your own Microsoft account for this. To take part, all you need is a quiet place, an internet-enabled device and a stable connection.
Cancellation and rescheduling
You may cancel or reschedule an agreed appointment free of charge up to 48 hours before it begins. If an appointment does not take place for technical reasons or for reasons for which we are responsible, we will arrange a replacement appointment at no additional cost. The details are set out in our Terms and Conditions.
Withdrawal and contract terms
Your rights as a consumer can be found under Right of Withdrawal. The full terms are set out in our Terms and Conditions.
Questions and problems
If you have questions about payment, an appointment or unlocking, you can reach us at [email protected]. If your question concerns a purchase, please give us your order number from the order confirmation.